Are you a passionate customer support representative who loves helping customers achieve their goals? Do you have strong technical and analytical skills? Do you like problem-solving, consulting, and presenting data analysis? Then you might be a perfect fit for our Customer Support team.
This role offers extensive and ongoing technical, customer support and customer success training and coaching along with competitive compensation and the opportunity to double your earnings in 1-3 years based on performance.
Excellent written and verbal English skills are required.
Additionally, the ideal candidate has some of the following experiences:
Customer Support Specialists help customers through live chat and email tickets. They also help customers build dashboards and set up other features within their account. Customer Support is also responsible for identifying customers who would benefit from additional assistance provided by the Customer Onboarding and Account Management teams. Once you’ve learned the necessary skills and knowledge, you’ll have the opportunity to move into other roles.
Location: We are looking for the best possible in the world, regardless of location. So, this position is an opportunity to work in a high-growth company with a flexible schedule and location.
Our team is distributed globally across several continents with concentrations of team members in Slovenia (Ptuj, Ljubljana), USA (Boston), Serbia and more. For team members from Slovenia, we also offer access to a co-working space in Ptuj, Slovenia, with a well-stocked kitchen full of cold drinks, fresh fruit, and snacks.
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