Databox, a fast-growing, profitable Software-as-a-Service (SaaS) company that helps other companies monitor, report and improve their performance, is seeking to hire a Customer Support Manager. This person will manage a team of customer support reps who provide chat and email support, offer and provide setup assistance to new users and connect users with our sales, account management and technical support teams, when appropriate.
The Customer Support Manager, reporting to our Head of Support, will be responsible for:
Databox is a fast-growing company (80 person team growing 50+% YOY) and we see no signs of slowing down. So, this is an amazing opportunity for an experienced manager to accelerate their career growth-- or for an accomplished individual with both SaaS and customer support experience looking to make the jump into management.
Our product competes in the massive and fast-growing, $16 Billion dashboards and business intelligence space. Because of our focus on making it simple to set up (as verified by G2 & Capterra), we’ve adopted a customer-support-led go-to-market approach that allows us to acquire and service customers significantly more cost-effectively than our competitors. With this approach, our Support team is the critical link between our customers and the rest of the company’s functions. So, this opportunity will put you at the center of the company and will provide multiple career growth opportunities.
Experience and requirements:
Specifically, your responsibilities will include:
You must be comfortable working independently from a remote location, can accept and apply coaching and be accountable for agreed-upon outcomes, and thrive in a fast paced, dynamic, and collaborative environment.
This role offers extensive and ongoing training and career growth opportunities with competitive compensation.
Location: We are looking for the best possible in the world, regardless of location. So, this position is an opportunity to work in a high-growth company with a flexible schedule and location. Our team is distributed globally across several continents with concentrations of team members in Ptuj and Ljubljana, Slovenia, Boston, MA, USA and Belgrade, Serbia. We do offer access to a co-working space in Ptuj, Slovenia, with a well-stocked kitchen full of cold drinks, fresh fruit, and snacks.
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